Support
Questions, troubleshooting and help with your data. Start with the answers below, or get in touch.
Using the app
Tell us your OS and app version, and the steps that led to the issue. Please do not send screenshots containing personal contacts or backup files unless requested.
support@imobsoft.com ↗Privacy and your data
Our policy explains permissions, advertising and backup storage and deletion. You can also contact us by email with a specific request.
Read our privacy policy ↗Questions
Why does the app need access to contacts?
Contact access is needed to view, search, edit, group, select recipients, back up and restore contacts. You can change permissions in your device settings.
Do I need a GContact account?
No separate GContact account is required. Contact accounts configured on your device, such as Google, iCloud or Exchange, are managed by those providers.
Does the app send emails or texts automatically?
After you select recipients, the app hands them to your device’s email or messaging app. Review the recipients and content there before sending. Availability depends on your platform and chosen app.
Where are backups saved?
Android saves backups in the app and lets you export files to a chosen destination. Enabling iCloud backup on iOS stores copies in Apple iCloud. Manage exported and cloud copies at their destinations too.
Can I use the same backup on iOS and Android?
The platforms use different backup formats and restore procedures. Cross-platform backup compatibility is not provided. For moving contacts between devices, also check your device and contact provider’s sync options.
Why can’t I find the Android app in the store?
The Android edition is being prepared for republication on Google Play. Use the Google Play link on this site to check its current availability.
You can write to us in Japanese, English or Chinese. For changes caused by your device or another provider’s sync service, please check those settings too.